Last updated: July 3, 2026
30-day money-back guarantee.
If you are not satisfied with a Pixel Realms purchase, you can request a full refund within 30 days of your order date.
Refunds for Pixel Realms are processed by our payment provider, Paddle.com, which is the Merchant of Record for our sales.
You can also contact Shahar Shaer through the in-app support channel and we will help you open a refund with Paddle.
The 30-day guarantee covers standard purchases made through Pixel Realms — NX Cash packs, item bundles, mounts, pets, and any other product sold via checkout.
For consumable in-game currency and items, we may deduct the value of items that have already been used or consumed in-game before processing the refund.
Once Paddle approves a refund, the money is returned to the original payment method. It normally arrives within 5–10 business days, depending on your bank or card issuer.
Please contact us or Paddle before initiating a chargeback with your bank — we would much rather resolve the issue directly and issue a refund.
For anything about an existing order, invoice, or refund, contact Paddle at paddle.net. For other questions, contact Shahar Shaer through the in-app support channel.